Our term & conditions
These Terms and Conditions govern your use of the Bossa Coffee website and the purchase of our products. By accessing our website and placing an order, you agree to comply with these terms. Please read them carefully before proceeding with any transaction.
1. Website Use
1.1 You must be at least 18 years old to use our website and place an order.
1.2 You agree to use the website only for lawful purposes and in a manner that does not infringe upon the rights of others or restrict or inhibit their use and enjoyment of the site.
1.3 We reserve the right to modify, suspend, or discontinue any aspect of the website at any time without prior notice.
2. Product Orders and Payments
2.1 By placing an order through our website, you confirm that all information provided is accurate, complete, and up to date. You agree to promptly update your account and contact information as necessary.
2.2 All orders are subject to product availability. We reserve the right to limit the quantity of products we supply or reject any order in our sole discretion.
2.3 Prices for our products are listed on the website and are subject to change without notice. The total price, including any applicable taxes and shipping fees, will be displayed at checkout before you complete your order.
2.4 Payment must be made in full at the time of ordering. We accept payment through secure payment gateways and methods specified on our website.
3. Delivery and Shipping
3.1 We will make reasonable efforts to deliver your order within the estimated timeframe, but we do not guarantee specific delivery dates or times.
3.2 We are not liable for any loss or damage arising from a delay in delivery or failure to deliver due to circumstances beyond our control, such as natural disasters, transportation disruptions, or labour strikes.
3.3 You are responsible for providing accurate and complete shipping information. We will not be held liable for any loss or additional costs incurred due to incorrect or incomplete address details provided by you.
4. Returns and Refunds
4.1 We strive to provide you with high-quality products. If you are not satisfied with your purchase, don't hesitate to get in touch with us within seven (7) days of receiving your order to request a return or refund.
4.2 Returned products must be in their original packaging, unopened, and in a resalable condition. We reserve the right to refuse returns if the products have been opened or used, except in cases of product defects or damage during transit.
4.3 Refunds will be issued within a reasonable time frame after the returned products are received and inspected. Shipping fees are non-refundable unless the return is due to our error.
5. Intellectual Property
5.1 Intellectual property rights, including copyright and trademarks, protect the content, design, graphics, and logos on our website. You may not reproduce, distribute, or modify any part of the website without our prior written consent.
6. Limitation of Liability
6.1 To the extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from or related to your use of the website or the purchase and use of our products.
7. Governing Law and Jurisdiction
7.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of Australia. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Australia.
8. Changes to the Terms and Conditions
8.1 We reserve the right to modify or update these Terms and Conditions at any time without prior notice. Changes will be effective upon posting on the website. It is your responsibility to review the terms periodically for any updates.
9. Contact Us
9.1 If you have any questions, concerns, or feedback regarding these Terms and Conditions, please get in touch with us at contact@bossacoffee.com